CITA charges fees for items or services provided to students undertaking a course of study. These charges are generally for items such as course equipment, amenities fees and training and assessment services.
All students are issued with an invoice prior to enrolment clearly stating the full cost of the course relevant to them. This invoice will itemise fees including tuition fees, enrolment fees and amenities fees. Fees include a non-refundable enrolment charge. CITA does not collect more than $1500 in advance from students prior to enrolment.
Fees are charged for recognition of prior learning.
CITA accepts payment for fees using:
Electronic Funds Transfer
Payment in cash is not permitted.
CITA is committed to completing the outlined training and assessment once students have commenced their study and to meeting all of its student responsibilities. In the unlikely event that CITA is unable to commence or complete the course, it will, if possible, arrange for the agreed training and assessment to be completed through another RTO (Fees may be incurred).
Prior to the transfer to another RTO, affected students will be formally notified of the arrangements, and an agreement to those arrangements, including any refund of fees, will be obtained. If transfer is not possible, CITA will provide a refund of any unused portion of the fee.
Under the Australian Consumer Law, most products and services bought in Australia come with automatic guarantees that it will work and do what you asked for. Businesses must provide these automatic guarantees regardless of any other warranties they give to you or sell you. If a business fails to deliver any of these guarantees, you have consumer rights for:
See the NSW Fair Trading website for specific information on guarantees, contracts and warranties as it applies in NSW. https://www.fairtrading.nsw.gov.au/buying-products-and-services/guarantees,-contracts-and-warranties/contracts
Please also see the information in this Student Handbook on:
– Complaints and appeal policy and procedure.
– Fees and refund policy
The Standards for Registered Training Organisations require a person to be informed of their right to a statutory cooling off period. A statutory cooling off period is defined within the Australian Consumer Law which was introduced in 2011. A statutory cooling off period (which is 10 days) is a period of time provided to a consumer to allow them to withdraw from a consumer agreement, where that agreement was established through unsolicited marketing or sales tactics. These include tactic such as door-to-door sales and telemarketing. A statutory cooling off period allows a consumer to withdraw from a sales agreement within 10 days of having received a sale contract without penalty. All students are recommended to refer to the Australian Consumer Law, Sales Practices Guide for further details about a statutory cooling off period and our general obligations for consumer protection during the enrolment process.
It must be noted that CITA does not engage in unsolicited marketing or sales tactics and therefore a statutory cooling off period is not likely to be applicable to our learners who have enrolled into a program. For refund option in other circumstances, learners must refer to the refund policy.
CITA, undertakes to ensure that it provides financial safeguards for fees, charges and subsidies received from all students and training service clients. We ensure that all fees and charges paid are recorded in the appropriate manner so as to guarantee financial integrity.
CITA, takes a fair and reasonable approach to refunds. CITA will apply an administrative processing fee of $500 for any refund. This is cover the cost of the materials and expense involved in accommodating a student’s session and training.
In special circumstances if the student can help replace their requested place on a course with someone else administrative processing fee will not be applicable.
CITA may in its absolute discretion, refund some or all course fees where it determines that there are extenuating or compassionate circumstances. Refund for part course fees will be calculated on a pro-rata basis of the booking price. The pro rata calculation will not include the enrolment fee which is non-refundable. E.g. if a student completes only 50% of the course, then they would be eligible for a 50% pro rata refund, less the enrolment fee and administrative processing fee.
Any withdrawal or associated refund request for a course must be submitted in writing, using the appropriate application form that can be found on the website and emailed to accounts.
The following information must also be included.
Note: If a student requests withdrawal due to hardship or illness, evidence will be required (e.g. medical certificate) the non-refundable enrolment fee and administration fee will be deducted from any eligible refund. Issuing a refund is at the discretion of CITA. All requests for refund or withdrawal will be processed on an individual basis.
The statutory cooling off period begins upon signing the enrolment agreement. If a student changes their mind within the 10-day period they will receive a complete refund.
Students are entitled to a refund if Construction Industry Training Australia fails to provide the agreed services.
Below outlines situations where if course fees have been received, a full refund of all payments will be issued:
No Refund Situations
There is no additional fee if a student requests to be rescheduled to another time, location or course with at least five days notice. However they will have to pay any outstanding amount for the alternate session, if applicable.