CONSTRUCTION INDUSTRY TRAINING AUSTRALIA

Policies & Procedures

Fees Charges & Refunds Policy

The information contained is to ensure that students are well informed of the policies regarding fees, charges and associated procedures applicable, for the courses and other training services provided by Construction Industry Training Australia  who is in partnership with College of Climate Change.

We ensure that all fees and charges paid are recorded in the appropriate manner so as to guarantee compliance and financial integrity, this is the under national Standards for Registered Training Organisations 2015 and as per terms of Contractual state funding contract agreements.

*For more information please view the complete policy within the student handbook (Click HERE)

 

Fees & Charges

CITA charges fees for the services provided to students undertaking a course of study.

All students are issued with an invoice prior to enrolment clearly stating the full cost of the course relevant to them. This invoice will itemize fees including tuition fees, administration fees and user name and password fees.

Fees and charges can vary depending on the course and circumstances such as duration, location, qualification.

Students have a right to pay no more than the published charge for which the student has agreed on and only for the duration of which the fees have been published.

CITA or any associated third party will not require any student to pay more than $1500 in advance for any training not yet begun.

All students are provided with a receipt for any transaction made, as well as a reconciled invoice. Students who are doing a payment plan will get a debit form, along with an invoice, and students get notified via text message each time a payment has been made. If payment is dishonored by any relevant clearing authority the associated receipt is made void immediately.

Students cannot attend any class unless the minimum deposit has been paid. Note: The fee may also contribute to or contain a non- refundable fee. Full payment is required before a Certificate or Statement of Attainment will be issued.

Payment methods

CITA accepts payment for fees using:

  • Credit/Debit Card
  • Electronic Funds Transfer (account details available on invoice or at request)
  • Payment plan (Through a third party – Ezidebit)
  • Payment in cash is not permitted.

 

Guarantee Of Service

CITA is committed to completing the outlined training and assessment once students have commenced their study and to meeting all of its student responsibilities. In the unlikely event that CITA is unable to commence or complete the course, it will, if possible, arrange for the agreed training and assessment to be completed through another RTO (Fees may be incurred).

Prior to the transfer to another RTO, affected students will be formally notified of the arrangements, and an agreement to those arrangements, including any refund of fees, will be obtained. If transfer is not possible, CITA will provide a refund of any unused portion of the fee.

Statutory cooling off period

The Standards for Registered Training Organisations require a person to be informed of their right to a statutory cooling off period. A statutory cooling off period is defined with in the Australian Consumer Law which was introduced in 2011. A statutory cooling off period (which is 10 days) is a period of time provided to a consumer to allow them to withdraw from a consumer agreement, where that agreement was establishedthrough unsolicited marketing or sales tactics. These include tactic such as door-to-door sales and telemarketing. A statutory cooling off period allows a consumer to withdraw from a sales agreement within 10 days of having received a sale contract without penalty. All students are recommended to refer to the Australian Consumer Law, Sales Practices Guide for further details about a statutory cooling off period and our general obligations for consumer protection during the enrolment process.

 

Refunds

We ensure, that we provide financial safeguards for fees, and charges received from all students. We ensure that all fees and charges paid are recorded in the appropriate manner so as to guarantee financial integrity. We take a fair and reasonable approach to refunds. The information below details a range of scenarios and the refunds available. CITA reserves the right to apply administrative processing fee of $500 for any refund (this is because of the materials and expense involved in accommodating a student’s course, class’s, and training).

* In special circumstances if they can help replace their requested spot with someone else this cause is not applicable.

CITA may in its absolute discretion, refund some or all course fees where it determines that there are extenuating or compassionate circumstances.

A refund for part course fees will be calculated on a pro-rata basis on the booking price. The pro rata will not include the enrolment fee which is a portion of fees not eligible for refund.

Student withdrawal and refunds

Any withdrawal or refund request from a course must be submitted in writing using the appropriate application form that can be found on www.citatraining.edu.au and must be emailed to

info@citatraining.edu.au ATT: Course Administrator, along with the following information

  • Students Full Name
  • Students Contact information
  • Students USI
  • Date of their effective cancellation
  • The reason for their withdrawal and refund request
  • Bank account information for refund to go into (ACC/BSB) – (Note; Refunds will not be made onto a credit card/debit card
  • Attach any/all supporting documents for the withdrawal and refund request

Note: If a student requests a withdrawal due to hardship or Illness, evidence will be required (e.g. medical certificate) the non-refundable administration fee will be deducted from any eligible and granted refund.

Complete Refunds

Students are entitled to a refund If CITA or an associated third party fails to provide the required services within specification and which have been agreed upon.

Below outline’s when a full refund of all payments would be issued:

  • The RTO or any associated third party has cancelled a course session prior to commencement
  • Fees have been paid incorrectly or have exceeded that amount that was published and agreed upon * Only the money exceeding the published amount will be
  • The Director sympathetically reviews any extenuating circumstances of applications for refund under the refund policy by any

No Refund

  • Students will not be entitled to a refund of any course fees if they are removed from the course for any breach of serious
  • Failure to attend course will also result in a non – refund
  • If a student has been provided with their online username and password for Microsoft Education Teams or Energy Space (for the short course students)
  • The RTO reserves the right to cancel or reschedule a class if the class is less than 60% of its capacity, in which case no refund will be granted

 

Rescheduling and Extensions

If a student requests to have their class rescheduled any amount paid towards their first scheduled sitting can be carried across. There is no specific rescheduling fee if the student provides at least 5 clear workdays’ notice.

Any student (wither doing a short course or a full course) can request to have their course put on hold or reschedule a class date. However, a course can only be put on hold for no longer than 6 months at a time. A Training Consultant will be in touch at the end of the 6 months, and if you are needing a bit more time, let the Training Consultant know, and they will be able to extend the period for you.

 

If CITA is not able to provide the agreed upon services and training due to unforeseen circumstances or adjustments of delivery, students will either be rescheduled to for another date or provided with a revised course, free of charge.

Additional Refunds Information

All applications for a withdrawal and/or refund will be reviewed and authorised by the Director and are processed on an individual basis.

Students will be notified via email on the outcome of the request.

Students will be given an explanation in writing if a refund request has been declined.

Any approved refund request will be processed within 14 working days from the date of the outcome letter.

 

Any student grievance or complaint regarding cancellation/withdrawal or refund request are to be submitted using the appropriate forms, which can be found on www.citatraining.edu.au under ‘Forms’ to info@citatraining.edu.au ATT: Course Administrator